Gfi is looking for an Incident Manager that will have the main responsibility of manage incidents according to Service Delivery ITIL Standards, monitor environments and KPIs and define new practices/processes when needed.

Profile:

• Bsc/MSc in Information Technology area;

• Good understanding of the ITIL norm and practices;

• Good understanding of SQL and Database logic (Mandatory);

• Working experience with Unix and Windows;

• Experience and ability to perform both technical and functional analysis (Mandatory);

• Fluent in English;

• Excellent communication skills both spoken and written; 

• Team spirit; 

• Able to work well under pressure and meet commitments.

 

 

We offer: 

• A flexible and stimulating environment with challenging missions and projects;

• Attractive salary package;

• The chance to work together with a team of specialists and a network of partners; 

• Several career opportunities in line with your expertise and interests.

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