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Energy & Utilities

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Energy & Utilities

A tailor-made customer relationship for an electricity supplier

Centralising all customer interactions and contact points in a single tool based on the same system was essential to provide a consistent, contextualised, and profitable customer relationship and positive customer experience.

Multi-channel contact centre

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Multi-channel contact centre

Standing out from competitors from the first customer contact while leaving them to choose the means and time that suit them.

The deregulation of the energy sector in France represents an opportunity but also a problem to the existing players who have to rethink the customer contact processes while integrating new possibilities offered by communications technologies.

Total and optimal mobility

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Total and optimal mobility

Mobility is a core requirement of thousands of field technicians responsible for the operation and maintenance of energy networks. Instead of being a constraint, this can be a source of opportunity for service and productivity providers, provided that they offer competitive and targeted technical solutions.

Life sciences

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Life sciences

The benefits of Gfi

For an international pharmaceutical group operating in more than 50 countries and with products distributed across 120 countries worldwide, the maintenance of its SAP applications and the comprehensive management of its IT systems are crucial. It is only natural to entrust these services to a highly innovative service provider well-versed in the business.