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Smart Cities

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Smart Cities

Martinique Region: a multi-channel solution for residents of 500 municipalities

The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

Customer relationship management

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Customer relationship management

Follow the customer through each stage of their contact with the operator.

The customer experience has become key to winning the sales war. A good client relationship, from the initial sale to the termination of the contract, is a real competitive advantage in the telecom sector. How is this realised? Not just by creating tools such as internet sites and mobile applications, but by making changes in agreements with service resellers and the operation of brick-and-mortar stores.

CRM

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CRM

CRM is an essential tool for managing client relationships, in order to attract and conquer customers, and earn their loyalty.

The digital revolution has fundamentally changed consumer behaviour. More demanding and better informed than ever, customers expect new services and products in sync with modern usage.

Telecommunications

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Telecommunications

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Smart Cities

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Smart Cities

Bringing elected representatives and citizens together

The Smart City and its digital technologies offer a great opportunity to improve the relationship with users through public services that keep getting more innovative and efficient to meet the expectations of citizens and companies.