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Managing offers

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Managing offers

Securing customer loyalty through optimal subscriber management

In the IT and the telecom sectors the time is right for centralised catalogue management for products and offers. Should a centralised product catalogue be introduced into the commercial information architecture? And if so, with which goal?

IS Quality

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IS Quality

Evaluating, checking and testing to ensure the quality of your applications

Testing is essential nowadays for companies. It allows them become leaders, guarantee profitability and satisfy end customers. Reducing Time-to-Market increases value, but requires agility and speed for immediate commissioning (DevOps). At the same time, it is essential to incorporate new solutions for the most high-performing systems: virtualisation, cloud, UX, Big Data, Testing and ongoing deployment. Finally, it is important to consider legacy systems to optimise existing investments (technology debt, ERP, lower operating expenses). The payoff is an information system in line with current uses and industry expectations. An essential performance booster in the face of increased competition!

IT function transformation

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IT function transformation

The success of your digital transformation largly depends on your staff

A company’s staff are just as much a key factor in the success of a digital transformation program as the performance of the new tools and information systems that are being implemented. It is therefore essential to commit to a strategy of long-term support of staff members.

Business Solution Outsourcing

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Business Solution Outsourcing

We take care of building and maintaining your information system from end to end, from the application stage to the Cloud Computing infrastructures.

Business Solution Outsourcing meets the implementation and development requirements of company information systems. The aim is to deliver a single service-mode programme structure comprising all the services necessary to the implementation of the solutions chosen by the IS Directors for their business departments.

Automotive industry

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Automotive industry

Securing the launch of an SLM project for an automobile manufacturer

The client set up a product-process programme intended to simplify and secure the after-sales documentation chain. The end goal is to reduce production costs, improve client satisfaction and boost sales opportunities for additional parts. Through proof of concept (POC), the automobile manufacturer seeks to reduce functional, technical and project-related risks before launching a project aimed at meeting the requirements of the sales network, independent repairers and technical support businesses in 114 countries and 20 languages.

Digital Transformation

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Digital Transformation

Opex savings, Digital transformation & Evolutivity

Cost cutting remains a strategic priority for IT as it represents an important part of total spending—5 percent or more in some industries.

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

Smart Cities

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Smart Cities

Martinique Region: a multi-channel solution for residents of 500 municipalities

The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.