A multi-channel CRM solution for the public sector

Portals, mobility, e-procedures and social networks are just some of the new uses which have joined traditional channels in redefining the relationship between local authorities and citizens, users and partners.

CRM is an essential tool for managing client relationships, in order to attract and conquer customers, and earn their loyalty.

The digital revolution has fundamentally changed consumer behaviour. More demanding and better informed than ever, customers expect new services and products in sync with modern usage.

Martinique Region: a multi-channel solution for residents of 500 municipalities

The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.

We specialise in topics that are important to you and are keen to participate in public service missions by carrying out concrete projects in the service of the citizen.

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

We are constantly innovating to improve the tools that boost the efficiency of your organisations and improve public services as a whole.

Follow the customer through each stage of their contact with the operator.

The customer experience has become key to winning the sales war. A good client relationship, from the initial sale to the termination of the contract, is a real competitive advantage in the telecom sector. How is this realised? Not just by creating tools such as internet sites and mobile applications, but by making changes in agreements with service resellers and the operation of brick-and-mortar stores.

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Barcelona - November 13th & 15th 2018

Gfi Informatique, a key player in the digital transformation and sustainable development of territories, with its Smart Cities by GFI offers and know-how in France and abroad, will be present at Smart City World Congress 2018 in Barcelona, the event is dedicated to creating a better future for cities and their citizens worldwide.

A comprehensive software solution to support you in the implementation of all your social services and initiatives

Social services and initiatives are managed around users’ needs. States, local authorities, and major players in the public, private, and charity sectors create social services for citizens, employees, affiliates and members. In order to optimise these offers, you first have to know what resources they require. With its functional and technical structure, Iodas meets these challenges by factoring in the complex systems, the diverse range of actions, the fact that participants are frequently scattered geographically, and the mobility of the professions involved.