List of results - 23

Searched keywordsomni-channel

Omni-commerce

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Omni-commerce

Retail for 3.0 clients

At a time of massive digitalisation, retail is taking another U-turn by creating a unique space where sales and communication channels interact to offer a full, seamless and customised user experience. Welcome to omni-commerce.

Distribution

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Distribution

Making omni-channel reliable

Omni-channel has become a strategic challenge for distance selling players. It meets the requirements of increasingly connected clients seeking seamless relationships. As such, it makes sense to outsource the operation and transformation of omni-channel solutions to an expert like Gfi, following the example of a clothing retail group.

Multi-channel contact centre

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Multi-channel contact centre

Standing out from competitors from the first customer contact while leaving them to choose the means and time that suit them.

The deregulation of the energy sector in France represents an opportunity but also a problem to the existing players who have to rethink the customer contact processes while integrating new possibilities offered by communications technologies.

Full-year 2017 results

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Full-year 2017 results

Solid growth, rise in operating margin and net profit, successful international expansion. Acquisitions of GESFOR in Mexico and CYNAPSYS in Tunisia. Proposed friendly takeover bid over Realdolmen in Belgium and Luxembourg.

Consumer products

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Consumer products

Omni-channel: a global strategy for a cosmetics company

How do you establish an e-commerce platform able to meet time-to-market constraints and to drive 20% growth? That was the challenge presented to Gfi by a cosmetics group, which positioned the digital channel as one of the strategic avenues for its revenue growth.

Gfi Digital

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Gfi Digital

Speed up your digital transformation

The digital revolution is underway and moving at dizzying speed! To meet new ever-more disruptive players head-on, companies must take a holistic approach to digital technology and factor in its technological, societal and business consequences.

Smart Cities

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Smart Cities

Martinique Region: a multi-channel solution for residents of 500 municipalities

The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.

Retail & Services

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Retail & Services

Together with you, we develop innovative cross-channel solutions to match the changing user and consumer habits of your customers.

Public CRM

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Public CRM

A multi-channel CRM solution for the public sector

Portals, mobility, e-procedures and social networks are just some of the new uses which have joined traditional channels in redefining the relationship between local authorities and citizens, users and partners.