List of results - 9

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Energy & Utilities

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Energy & Utilities

A tailor-made customer relationship for an electricity supplier

Centralising all customer interactions and contact points in a single tool based on the same system was essential to provide a consistent, contextualised, and profitable customer relationship and positive customer experience.

Digital Banking & Insurance

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Digital Banking & Insurance

Overhauling the client relationship

Customers have new and significant needs and expectations in their private and professional lives. Digital Banking aims to cater for those needs, and embodies the fast, general, in-depth and necessary evolution of a bank’s relationship with its customers. With the constant pressure of technological advances and web-based competitors, this relationship has entered into a period of long-lasting transformation that will deeply change banks’ organisation, processes, information technology and strategies for many years to come.

Cybersecurity

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Cybersecurity

Cybersecurity solutions and services for the success of your digital transformation.

The "digital revolution" is transforming society at an unprecedented rate. However, the evolution of cyber threats, regulations and business requirements is creating new challenges and jeopardising the success and the adoption of digital transformation programmes.

Services

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Services

A postal services operator takes on e-commerce thanks to Gfi

Over the last few years, this postal services operator has been working towards the extensive transformation of its legacy activities, and of the means to achieve such an overhaul. It opted for Gfi’s comprehensive e-commerce solution, Hybris, as a unified solution to facilitate its e-commerce customer relationship

Distribution

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Distribution

Making omni-channel reliable

Omni-channel has become a strategic challenge for distance selling players. It meets the requirements of increasingly connected clients seeking seamless relationships. As such, it makes sense to outsource the operation and transformation of omni-channel solutions to an expert like Gfi, following the example of a clothing retail group.

Telecommunications

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Telecommunications

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Smart Cities

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Smart Cities

Bringing elected representatives and citizens together

The Smart City and its digital technologies offer a great opportunity to improve the relationship with users through public services that keep getting more innovative and efficient to meet the expectations of citizens and companies.

Capital markets

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Capital markets

How can you speed up your IT time-to-market?

The IT department of the Corporate and Investment Banking (CIB) arm of a banking client is responsible for delivering IT services and solutions essential to the corporate and investment banking business.