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The customer’s omnichannel experience

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The customer’s omnichannel experience

Adapting to a customer’s preferred form of contact in order to offer a fluid and, above all, efficient, experience

The relationship between customers and brands is on track, or rather well on tracks… This is the focus of omnichannel: to adapt to the contact method chosen by the customer in order to offer him a fluid and, above all, efficient experience.

Omnicommerce by Gfi

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Omnicommerce by Gfi

Focus on your core business

Doing business anywhere, anytime, through any channel, offering the advice and services that customers expect from you: Gfi’s omnicommerce offer is based on our experience and expertise in meeting all of these requirements.

Distribution

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Distribution

Making omni-channel reliable

Omni-channel has become a strategic challenge for distance selling players. It meets the requirements of increasingly connected clients seeking seamless relationships. As such, it makes sense to outsource the operation and transformation of omni-channel solutions to an expert like Gfi, following the example of a clothing retail group.

Digital

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Digital

Adapting processes and systems for digital transformation, offering an improved user experience and mastering the process chain

The digital era has prompted an upsurge in new uses and generated new expectations among consumers and employees. It has led to a collaborative economy – car sharing, couchsurfung, crowdfunding, uberisation, etc. – spurred on by the widespread use of connected objects. Smartphones are now commonplace along with YouTube as an e-learning tool and online shopping. For a successful digital transformation, we must deploy a strategy and resources that can factor in pressure from the end customer, work with the company and its reputation, respond to the needs of employees who expect to use the same tools in their careers as in their private lives and compete with new market entrants whose economic models are exclusively digital.

Services

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Services

A postal services operator takes on e-commerce thanks to Gfi

Over the last few years, this postal services operator has been working towards the extensive transformation of its legacy activities, and of the means to achieve such an overhaul. It opted for Gfi’s comprehensive e-commerce solution, Hybris, as a unified solution to facilitate its e-commerce customer relationship

Ordirope

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Ordirope

A range of solutions for mass distribution suppliers

Selling well often means on buying well. Gfi’s Ordirope publishes and integrates industry-related ERP solutions for suppliers in the retail and export sectors.