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Telecommunications

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Telecommunications

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Standardisation

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Standardisation

Improving customer competitiveness, promoting a close and lasting relationship, anticipating market developments and reducing IT costs: Together we improve your IS Management

The development of IS Management sourcing models answers three major requirements: optimising costs, coordinating digital transformation and respecting time to market.

IT Process Outsourcing

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IT Process Outsourcing

Operational quality in IT production for the benefit of the users and the information system

The ITPO offer targets improves: service production organisational efficiency, the quality of the service rendered and the professionalism of the customer–supplier relationship. It aims to provide maximum flexibility to absorb the variable costs linked to business challenges.

Business Solution Outsourcing

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Business Solution Outsourcing

We take care of building and maintaining your information system from end to end, from the application stage to the Cloud Computing infrastructures.

Business Solution Outsourcing meets the implementation and development requirements of company information systems. The aim is to deliver a single service-mode programme structure comprising all the services necessary to the implementation of the solutions chosen by the IS Directors for their business departments.

Modernising the IS

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Modernising the IS

Improving performance and increasing agility to ensure the success of major modernisation projects.

IS Directors are looking to substantially reduce the costs of their information system (infrastructures and applications), handle its obsolescence and ensure its renovation in order to achieve their digital transformation and respond to new demands. To achieve this, IS Directors must factor in the specific characteristics of their software environment, and standardise and automate the modernisation processes through complex renovation, reconstruction, conversion or migration programmes, or through the choice to decommission certain assets.

IS Quality

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IS Quality

Evaluating, checking and testing to ensure the quality of your applications

Testing is essential nowadays for companies. It allows them become leaders, guarantee profitability and satisfy end customers. Reducing Time-to-Market increases value, but requires agility and speed for immediate commissioning (DevOps). At the same time, it is essential to incorporate new solutions for the most high-performing systems: virtualisation, cloud, UX, Big Data, Testing and ongoing deployment. Finally, it is important to consider legacy systems to optimise existing investments (technology debt, ERP, lower operating expenses). The payoff is an information system in line with current uses and industry expectations. An essential performance booster in the face of increased competition!