Digital Banking & Insurance
Overhauling the client relationship
Customers have new and significant needs and expectations in their private and professional lives. Digital Banking aims to cater for those needs, and embodies the fast, general, in-depth and necessary evolution of a bank’s relationship with its customers. With the constant pressure of technological advances and web-based competitors, this relationship has entered into a period of long-lasting transformation that will deeply change banks’ organisation, processes, information technology and strategies for many years to come.