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Telecommunications

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Telecommunications

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Valorisation and billing

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Valorisation and billing

Supporting market development by addressing all challenges

Telecoms operators are currently faced with a changing market: 4G offers, increasing data volume, new players on the market (new operators, such as Free en France and MVNOs, Google, Facebook and Apple abroad), and with changes in user behaviour (multi-channels, immediacy, etc.).

IT function transformation

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IT function transformation

The success of your digital transformation largly depends on your staff

A company’s staff are just as much a key factor in the success of a digital transformation program as the performance of the new tools and information systems that are being implemented. It is therefore essential to commit to a strategy of long-term support of staff members.

Distribution

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Distribution

Making omni-channel reliable

Omni-channel has become a strategic challenge for distance selling players. It meets the requirements of increasingly connected clients seeking seamless relationships. As such, it makes sense to outsource the operation and transformation of omni-channel solutions to an expert like Gfi, following the example of a clothing retail group.

Business Solution Outsourcing

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Business Solution Outsourcing

We take care of building and maintaining your information system from end to end, from the application stage to the Cloud Computing infrastructures.

Business Solution Outsourcing meets the implementation and development requirements of company information systems. The aim is to deliver a single service-mode programme structure comprising all the services necessary to the implementation of the solutions chosen by the IS Directors for their business departments.

Smart Cities

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Smart Cities

Bringing elected representatives and citizens together

The Smart City and its digital technologies offer a great opportunity to improve the relationship with users through public services that keep getting more innovative and efficient to meet the expectations of citizens and companies.

Standardisation

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Standardisation

Improving customer competitiveness, promoting a close and lasting relationship, anticipating market developments and reducing IT costs: Together we improve your IS Management

The development of IS Management sourcing models answers three major requirements: optimising costs, coordinating digital transformation and respecting time to market.

City Hub

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City Hub

The real-time solution for civic life

The smartphone has established itself in our daily lives, allowing us to stay informed, communicate and consume services. Half of all French people now use a mobile phone. And citizens expect the same level of service from local authorities such as towns, urban areas, departments and regions. They want to be informed in real time, contact their elected representatives, play an active role in their city by flagging an infrastructure issue and give their feedback on a project or the quality of the services they receive. The authorities are on board with digital and already offer online administrative services.