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Digital Banking & Insurance

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Digital Banking & Insurance

Overhauling the client relationship

Customers have new and significant needs and expectations in their private and professional lives. Digital Banking aims to cater for those needs, and embodies the fast, general, in-depth and necessary evolution of a bank’s relationship with its customers. With the constant pressure of technological advances and web-based competitors, this relationship has entered into a period of long-lasting transformation that will deeply change banks’ organisation, processes, information technology and strategies for many years to come.

IT Process Outsourcing

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IT Process Outsourcing

Operational quality in IT production for the benefit of the users and the information system

The ITPO offer targets improves: service production organisational efficiency, the quality of the service rendered and the professionalism of the customer–supplier relationship. It aims to provide maximum flexibility to absorb the variable costs linked to business challenges.

Omnicommerce by Gfi

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Omnicommerce by Gfi

Focus on your core business

Doing business anywhere, anytime, through any channel, offering the advice and services that customers expect from you: Gfi’s omnicommerce offer is based on our experience and expertise in meeting all of these requirements.

Gfi Digital

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Gfi Digital

Speed up your digital transformation

The digital revolution is underway and moving at dizzying speed! To meet new ever-more disruptive players head-on, companies must take a holistic approach to digital technology and factor in its technological, societal and business consequences.

Total and optimal mobility

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Total and optimal mobility

Mobility is a core requirement of thousands of field technicians responsible for the operation and maintenance of energy networks. Instead of being a constraint, this can be a source of opportunity for service and productivity providers, provided that they offer competitive and targeted technical solutions.

Multi-channel contact centre

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Multi-channel contact centre

Standing out from competitors from the first customer contact while leaving them to choose the means and time that suit them.

The deregulation of the energy sector in France represents an opportunity but also a problem to the existing players who have to rethink the customer contact processes while integrating new possibilities offered by communications technologies.

Inventory of networks and services

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Inventory of networks and services

Rolling out bandwidth as close as possible to users

The digital boom, connected objects and mobility require greater bandwidth. In addition, this bandwidth must be rolled out as close as possible to the many players involved – town halls, hospitals and schools – and involves the roll-out of fibre and materials in numerous data centres.