List of results - 43

Searched keywordscustomer

Customer Experience Management

Discover

Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

Customer relationship management

Discover

Customer relationship management

Follow the customer through each stage of their contact with the operator.

The customer experience has become key to winning the sales war. A good client relationship, from the initial sale to the termination of the contract, is a real competitive advantage in the telecom sector. How is this realised? Not just by creating tools such as internet sites and mobile applications, but by making changes in agreements with service resellers and the operation of brick-and-mortar stores.

Software

Discover

Software

We power your digital transformation strategies, while driving your business performance and raising the efficiency bar on your organizations

Energy & Utilities

Discover

Energy & Utilities

A tailor-made customer relationship for an electricity supplier

Centralising all customer interactions and contact points in a single tool based on the same system was essential to provide a consistent, contextualised, and profitable customer relationship and positive customer experience.

Digital

Discover

Digital

Adapting processes and systems for digital transformation, offering an improved user experience and mastering the process chain

The digital era has prompted an upsurge in new uses and generated new expectations among consumers and employees. It has led to a collaborative economy – car sharing, couchsurfung, crowdfunding, uberisation, etc. – spurred on by the widespread use of connected objects. Smartphones are now commonplace along with YouTube as an e-learning tool and online shopping. For a successful digital transformation, we must deploy a strategy and resources that can factor in pressure from the end customer, work with the company and its reputation, respond to the needs of employees who expect to use the same tools in their careers as in their private lives and compete with new market entrants whose economic models are exclusively digital.

The customer’s omnichannel experience

Discover

The customer’s omnichannel experience

Adapting to a customer’s preferred form of contact in order to offer a fluid and, above all, efficient, experience

The relationship between customers and brands is on track, or rather well on tracks… This is the focus of omnichannel: to adapt to the contact method chosen by the customer in order to offer him a fluid and, above all, efficient experience.

IT Process Outsourcing

Discover

IT Process Outsourcing

Operational quality in IT production for the benefit of the users and the information system

The ITPO offer targets improves: service production organisational efficiency, the quality of the service rendered and the professionalism of the customer–supplier relationship. It aims to provide maximum flexibility to absorb the variable costs linked to business challenges.