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Global Outsourcing

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Global Outsourcing

Gfi puts all its added value to work for the overall management of your information systems

Faced with the challenges of globalisation, competition, productivity and booming innovation, our clients choose Gfi’s Global Outsourcing offer to benefit from agile, available information systems managed with continuous attention to resource optimisation and cost effectiveness. Those who have developed innovative intellectual property assets for their business sector will find in Gfi a partner able to add value and distribute them on the market. All of Gfi’s know-how is at their disposal in one single contract with commitment to results: consulting, development, solution integration, upgrading and corrective maintenance, IT production and service hosting, and user media. Gfi’s Global Outsourcing is a long-term partner to our clients’ success in their markets.

Innovation and solutions

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Innovation and solutions

Accessing innovative functionalities to take full advantage of your IT investments

Technological innovation is central to the transformation of our clients’ business lines and activities. Our clients are constantly adapting to meet requirements that are becoming more and more numerous, complex, and rapid.

Network management

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Network management

Maintaining a high level of service through virtualised networks

After the consolidation of IP networks, telecom service providers and companies whose offer or operational structure is based on an infrastructure covering a wide geographic area are now facing a new development: virtualisation.

Valorisation and billing

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Valorisation and billing

Supporting market development by addressing all challenges

Telecoms operators are currently faced with a changing market: 4G offers, increasing data volume, new players on the market (new operators, such as Free en France and MVNOs, Google, Facebook and Apple abroad), and with changes in user behaviour (multi-channels, immediacy, etc.).

Telecommunications

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Telecommunications

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Demanding Innovation

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Demanding Innovation

Innovation at Gfi

Innovation at Gfi is a structured process with clear results. Our approach is based on two principles: giving the Group and its customers a view of their digital strategy two years ahead, and bringing out solutions that will have a place in the market.

Energy & Utilities

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Energy & Utilities

A tailor-made customer relationship for an electricity supplier

Centralising all customer interactions and contact points in a single tool based on the same system was essential to provide a consistent, contextualised, and profitable customer relationship and positive customer experience.

Business Solution Outsourcing

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Business Solution Outsourcing

We take care of building and maintaining your information system from end to end, from the application stage to the Cloud Computing infrastructures.

Business Solution Outsourcing meets the implementation and development requirements of company information systems. The aim is to deliver a single service-mode programme structure comprising all the services necessary to the implementation of the solutions chosen by the IS Directors for their business departments.