SLM – Service Lifecycle Management – is often offered in addition to PLM, to take care of the services and processes that a manufacturer wants to deliver together with its products. It includes maintenance processes, MOC (maintenance in operational conditions) of spare parts and tools, and technical maintenance documentation like service bulletins in the air transport industry.
Developing services on the same model as products
By integrating product support, a company offers a real value-added service to its customers. Services are designed, developed, industrialised and delivered according to the same processes as the product itself, including its specificities. The objective: to guarantee coherence between product data and support service data.
How do you ensure successful service lifecycle management? By creating maintenance documentation during configuration, and publishing and distributing it to customers. Monitoring support processes is important too. This will considerably increase service productivity.
19 years’ experience in PLM system integration and consulting
Gfi was the first digital service provider to deploy an SLM system in France with the SOLAR project for Turbomeca. Our innovative consulting approach using a tool-based method ensures that industry requirements are taken into account from end to end in the future system. Our partnership with the main software publishers on the market enables us to offer you the solution that is best suited to your needs.
SLM helps you:
- Establish a link between the product, the process and the service
- Bring added value to customers with a complete, optimised service offer
- Optimise repair and spare parts (stock, cost, documentation…)