Bankers, you also need to take action internally
What is the point of letting customers contact you by chat in the evening, if it still takes up to 72 hours for a new beneficiary account to be authorised? While digitalising customer relationships, invest in transforming your organisation and modernising the way you handle all day-to-day operations
Industry 4.0: to put an end to the cliché
Industry 4.0 is not a shiny factory run by an army of robots, where the occasional employee goes by wearing a 3D helmet, autonomous vehicles go to and fro and drones fly overhead. The subject brings together so many possibilities and technological innovations that it may seem too dense and/or reserved for CAC 40 companies, the ones who have "the time for that." However, the reality is quite different: Industry 4.0 represents a two-pronged approach for SMEs and mid-tier companies to improve their processes and develop new services.