The ITPO offer targets improves: service production organisational efficiency, the quality of the service rendered and the professionalism of the customer–supplier relationship. It aims to provide maximum flexibility to absorb the variable costs linked to business challenges.

Responding to the triple challenge of operations, economics and transformation

In the current climate, IS Directors are faced with the challenge of reducing the operations budget. ITPO (IT Process Outsourcing) increases productivity by 15 to 20% over three years. Likewise, the offer may entail a pay-per-use option for standardised documents via a catalogue of services and priority given to OPEX through infrastructure service leasing opportunities. The result is increased responsiveness in terms of business management and automated processes.

Heightened security and productivity

Our standardisation strategy is based on our own model. Named the Transformation Maturity Model (TMM), it comprises progress plans spanning several years. The customer can expect to achieve productivity gains. And what’s more, our infomanagement service is implemented in a gradual and secure manner using a strict methodological strategy for project-mode transitions.

We also offer financial modelling which is possible as a fixed-rate service in the interests of budget control or through invoiced work units for variable processing. Finally, the ISO 2000 and ISO 27 000 standards guarantee that due consideration is given to security and quality management.

An agile method for handling the most important projects

As a key element of our strategy, our standardisation programme allows us to explore break-away paths. Joint governance allows us to align our aims with those of the customer. This is achieved through agile contracts with the option to select the 'fields', even for large-scale projects or major transformation challenges. Similarly, our geographical proximity promotes the implementation of the 'delivery model' with a substantial presence close to the customer. This proximity is strengthened through our French and nearshore service centres which can be assigned to recurrent activities.

Our offer is based on the following principles:

  • Our service provision entails a commitment to results under SLA conditions for ongoing operational services, support services and administration services. For integration and transformation activities, we work in project mode.
  • The prime contractor is responsible for operational, contractual and financial commitments and reports to a project director who centralises the customer relationship. 
  • The comprehensive and upgradable service catalogue helps define the scope of the service and set out the supplier's responsibility.
  • The levels of service are indicted in a contractual SLA setting out our commitment in terms of results.
  • The continuity of service commitment to ensure cover during critical periods also applies outside of working days/hours.
  • The work process modelling is based on the ITIL frame of reference and underpinned by operating procedures.
  • Regular and consistent comitology ensures that results are examined and management decisions taken.
  • The reporting is viewed through a BI-type lens to highlight underlying issues.

Linked articles

Inetum supports French student solidarity fund and will pursue its commitment to the new generation by recruiting 400 students and young graduates in 2021
Inetum supports French student solidarity fund and will pursue its commitment to the new…

For several years already Inetum (formely Gfi) has been mobilized to employ young people. The group has now announced that it will be recruiting 400 students and young graduates in 2021. At the same time, the IT services company is maintaining partnerships developed around the country with universities and grandes écoles in the scope of its Campus by Inetum programme. The group will also support Fonds de Solidarité Des Etudiants (FSDE), a solidarity initiative from students to collect donations from companies and individuals and hand these out to students who have the most need thereof, to help them study and live in decent conditions.

Jean-François Penciolelli joins Inetum as Executive Vice-President and Head of Public Sector and Healthcare.
Jean-François Penciolelli joins Inetum as Executive Vice-President and Head of Public Sector and …

Jean-François Penciolelli, expert in IT management, sales development and strategic consulting for over 25 years, has been appointed as Executive Vice-President and Head of the Public Sector and Healthcare Division at Inetum. This appointment affirms the IT services company’s intention to develop and consolidate its existing business in the public sector and healthcare amidst the Covid-19 pandemic that has accelerated teleworking practices and paperless services to citizens.

Employees and managers agree on the need to accelerate the digitalisation of their companies, but differ on the goals
Employees and managers agree on the need to accelerate the digitalisation of their companies,…

The survey reveals that even if digital transformation is already under way and seen as fundamental to the upheavals caused by the health crisis, it is not yet a reality in all organisations. However, it is seen as a motivating perspective, a necessary adjustment, and a source of benefits for all stakeholders, including employees. While the health crisis is reshuffling the cards in many sectors, bringing to the fore those that have managed to get digitalised early and adapt fast, it is time for organisations to look at the opportunities and obstacles that this digital acceleration brings. For Inetum, it shows the urgency of harnessing digital flow to make it a real driver of the impact that organisations can have on the economy and on society.