The customer experience has become key to winning the sales war. A good client relationship, from the initial sale to the termination of the contract, is a real competitive advantage in the telecom sector. How is this realised? Not just by creating tools such as internet sites and mobile applications, but by making changes in agreements with service resellers and the operation of brick-and-mortar stores.

The same 360-degree view on every channel

You need an information system capable of fully managing all the channels to which each subscriber has access.  In addition, you must be able to see the client’s version of the product catalogue, access the same information available to the client, and experience the same interactions as the client, not just those of your personnel.

A 360-degree view allows you to know all the interactions that take place between a client and the operator. But this view must do more than just list the aforementioned interactions. It must also provide information on the user experience: the quality of telephone communications, the quality of downloads, etc.

Uniting consulting and technical expertise

Our extensive experience with a wide range of business processes makes us a creative force.  We don’t just advise telecom operators; we can set up the required changes in existing processes or the proposed solution.

Our teams’ experience in integrating solutions and Customer Care & Billing enables us to ensure full integration with the operator’s other information systems.

20 years of experience in the sector

With 20 years of experience in the IT and telecom sectors, our comprehensive knowledge of business processes allows us to take on a wide variety of projects in the domain of customer relationship management. We can take on all your challenges.

Download our Customer Relationship Management offer and discover its range of functionalities.

A service that adapts to client specifics

Gfi’s service is built using market solutions. For example, Microsoft Dynamics CRM is verticalised in order to meet the needs of telecom operators. The same applies to 360-degree solutions like Exalead One Call.

We also work with other products published by third parties or our partners, according to the specific expectations of our clients or constraints described in the specifications of the solution, as defined by the operator.

Linked articles

Inetum supports French student solidarity fund and will pursue its commitment to the new generation by recruiting 400 students and young graduates in 2021
Inetum supports French student solidarity fund and will pursue its commitment to the new…

For several years already Inetum (formely Gfi) has been mobilized to employ young people. The group has now announced that it will be recruiting 400 students and young graduates in 2021. At the same time, the IT services company is maintaining partnerships developed around the country with universities and grandes écoles in the scope of its Campus by Inetum programme. The group will also support Fonds de Solidarité Des Etudiants (FSDE), a solidarity initiative from students to collect donations from companies and individuals and hand these out to students who have the most need thereof, to help them study and live in decent conditions.

Jean-François Penciolelli joins Inetum as Executive Vice-President and Head of Public Sector and Healthcare.
Jean-François Penciolelli joins Inetum as Executive Vice-President and Head of Public Sector and …

Jean-François Penciolelli, expert in IT management, sales development and strategic consulting for over 25 years, has been appointed as Executive Vice-President and Head of the Public Sector and Healthcare Division at Inetum. This appointment affirms the IT services company’s intention to develop and consolidate its existing business in the public sector and healthcare amidst the Covid-19 pandemic that has accelerated teleworking practices and paperless services to citizens.

Employees and managers agree on the need to accelerate the digitalisation of their companies, but differ on the goals
Employees and managers agree on the need to accelerate the digitalisation of their companies,…

The survey reveals that even if digital transformation is already under way and seen as fundamental to the upheavals caused by the health crisis, it is not yet a reality in all organisations. However, it is seen as a motivating perspective, a necessary adjustment, and a source of benefits for all stakeholders, including employees. While the health crisis is reshuffling the cards in many sectors, bringing to the fore those that have managed to get digitalised early and adapt fast, it is time for organisations to look at the opportunities and obstacles that this digital acceleration brings. For Inetum, it shows the urgency of harnessing digital flow to make it a real driver of the impact that organisations can have on the economy and on society.

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