Doing business anywhere, anytime, through any channel, offering the advice and services that customers expect from you: Gfi’s omnicommerce offer is based on our experience and expertise in meeting all of these requirements.

Whether it is in a shop or on the web, by telephone or on a terminal, at 2 o’clock in the morning or during rush hour in the underground, buying, asking advice, finding the size of the dress you need without waiting for 3 weeks, learning how to optimise products... omnicommerce offers solutions to all of these requirements.

The ideal solution for tomorrow’s trade

Many people in distribution, mass retail and services are trying to integrate specialised elements in a unified environment to create the ideal solution for tomorrow. But they are starting from today’s complex and disparate environments. The solution will necessarily need to be more social, mobile, but anchored in local shops and services, adapted to each customer, participative… Instead of spending tens of thousands of working days on software integration, Gfi uses its experience to secure your project, to be on the mark faster, and to let you focus on your market strategy, customer knowledge, offers and your competitive positioning. All sectors are covered: e-marketing, CRM, e-commerce, digital instore, e-logistics…

The best of digital

Gfi relies on the best of digital technology to bring you:

  • Knowledge of the best market solutions for each of the main sectors (Marketing, Sales, Customer Relations, Purchase/Procurement, Logistics/Delivery, Finance/Accounts/Payments, …) with specialised modules:
  • Cross channel products
  • Cross channel promotions
  • Omnichannel web, logistics, warehouse and contact centre
  • Invoicing/accounts e-commerce
  • Payment hub
  • Omnichannel control tunnel
  • Data Mining and Customer Campaign Management
  • An architecture and infrastructures that maximise digital performance (usability and quality of customer experience, response time, security, flexibility, software … cost control, referencing and web visibility…):
  • Network Content Delivery & flux control
  • Security, log management, instant image processing
  • Critical Business hosting
  • Varied tests

Experience, references and innovation

As an assembler, is capable of taking the realities of an industrial operator into account from the start of the design process, Gfi has cumulated experience and references worth more than 1.5 billion euro of e-business operations annually. Whether it is to evaluate/audit an existing system or to contemplate the needs of tomorrow in a structured way, building and running powerful solutions, transforming businesses and processes that are in contact with BtoB or BtoC customers, Gfi can help you to control the full scope of progress and ongoing innovation in your market

Linked articles

Inetum supports French student solidarity fund and will pursue its commitment to the new generation by recruiting 400 students and young graduates in 2021
Inetum supports French student solidarity fund and will pursue its commitment to the new…

For several years already Inetum (formely Gfi) has been mobilized to employ young people. The group has now announced that it will be recruiting 400 students and young graduates in 2021. At the same time, the IT services company is maintaining partnerships developed around the country with universities and grandes écoles in the scope of its Campus by Inetum programme. The group will also support Fonds de Solidarité Des Etudiants (FSDE), a solidarity initiative from students to collect donations from companies and individuals and hand these out to students who have the most need thereof, to help them study and live in decent conditions.

Jean-François Penciolelli joins Inetum as Executive Vice-President and Head of Public Sector and Healthcare.
Jean-François Penciolelli joins Inetum as Executive Vice-President and Head of Public Sector and …

Jean-François Penciolelli, expert in IT management, sales development and strategic consulting for over 25 years, has been appointed as Executive Vice-President and Head of the Public Sector and Healthcare Division at Inetum. This appointment affirms the IT services company’s intention to develop and consolidate its existing business in the public sector and healthcare amidst the Covid-19 pandemic that has accelerated teleworking practices and paperless services to citizens.

Employees and managers agree on the need to accelerate the digitalisation of their companies, but differ on the goals
Employees and managers agree on the need to accelerate the digitalisation of their companies,…

The survey reveals that even if digital transformation is already under way and seen as fundamental to the upheavals caused by the health crisis, it is not yet a reality in all organisations. However, it is seen as a motivating perspective, a necessary adjustment, and a source of benefits for all stakeholders, including employees. While the health crisis is reshuffling the cards in many sectors, bringing to the fore those that have managed to get digitalised early and adapt fast, it is time for organisations to look at the opportunities and obstacles that this digital acceleration brings. For Inetum, it shows the urgency of harnessing digital flow to make it a real driver of the impact that organisations can have on the economy and on society.

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