The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.
A multi-channel solution incorporating the service offers of 500 communities
The Public CRM offer is perfectly sized to meet the key challenges facing Martinique. The solution is able to configure services of all types, across all channels, digital or not: social media, telephony, postal services, emails, websites, smartphone applications, and more. In addition, Public CRM is a multi-tenant offer. It can host up to 500 different communities with their own service offers on the same infrastructure, thereby reducing costs.
24/7 access to information
Municipalities and their residents now have simple and fast access to information, available 24/7. The solution’s intuitive interface ensures ease of use.