By Florent Bornard, Customer Experience Management Expert

In the telecom environment, even more than anywhere, competition is fierce. Mobile subscribers benefit from high-quality networks and similar service offerings at a growingly attractive price. At the heart of a highly competitive environment, the French market, and overall in Europe, the Middle East and Africa, the essence of war isn’t any more subscription price because technology now makes the difference. The key is becoming now innovation and especially customer experience.

By David Bourrière, Project Manager at Gfi Informatique

“Product Lifecycle Management” (PLM), enables one tomanage all aspects of the product development life cycle, from concept through service and retirement. It’s a structuring project that directly effects company issues. However, the criticality is intensified by a PLM.

By Laurent Marciniak, Director of the Social Robotics offer

Emerging market in many sectors, humanoid robotics is only at its beginnings. Capable of welcoming, accompanying and informing thanks to an interface equipped with speech and emotions, the robot offers a new customer experience. Neither gadget, nor solution of replacing a vendor or counter staff, humanoid robotics re-invents completely the user experience. Here’s why.