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Offer management

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Offer management

Building client loyalty through better management of your subscribers

In the IT and telecommunications sectors, companies focus on managing their catalogue of products and offers. Should a centralised product catalogue solution be added to business information architecture? And if so, to what end?

Gfi partners with Denodo Technologies to address its customers Data Virtualization needs

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Customer relationship management

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Customer relationship management

Follow the customer through each stage of their contact with the operator.

The customer experience has become key to winning the sales war. A good client relationship, from the initial sale to the termination of the contract, is a real competitive advantage in the telecom sector. How is this realised? Not just by creating tools such as internet sites and mobile applications, but by making changes in agreements with service resellers and the operation of brick-and-mortar stores.

With OptiYard, Gfi becomes the first major European software publisher to market a YMS solution

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Inventory of networks and services

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Inventory of networks and services

Rolling out bandwidth as close as possible to users

The digital boom, connected objects and mobility require greater bandwidth. In addition, this bandwidth must be rolled out as close as possible to the many players involved – town halls, hospitals and schools – and involves the roll-out of fibre and materials in numerous data centres.

Big Data, Analytics : the new face of telecoms

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Big Data, Analytics : the new face of telecoms

By Florent Bornard, Customer Experience Management Expert

In the telecom environment, even more than anywhere, competition is fierce. Mobile subscribers benefit from high-quality networks and similar service offerings at a growingly attractive price. At the heart of a highly competitive environment, the French market, and overall in Europe, the Middle East and Africa, the essence of war isn’t any more subscription price because technology now makes the difference. The key is becoming now innovation and especially customer experience.

Network management

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Network management

Maintaining a high level of service through virtualised networks

After the consolidation of IP networks, telecom service providers and companies whose offer or operational structure is based on an infrastructure covering a wide geographic area are now facing a new development: virtualisation.

Valorisation and billing

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Valorisation and billing

Supporting market development by addressing all challenges

Telecoms operators are currently faced with a changing market: 4G offers, increasing data volume, new players on the market (new operators, such as Free en France and MVNOs, Google, Facebook and Apple abroad), and with changes in user behaviour (multi-channels, immediacy, etc.).

Managing offers

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Managing offers

Securing customer loyalty through optimal subscriber management

In the IT and the telecom sectors the time is right for centralised catalogue management for products and offers. Should a centralised product catalogue be introduced into the commercial information architecture? And if so, with which goal?