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Energy & Utilities

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Energy & Utilities

A tailor-made customer relationship for an electricity supplier

Centralising all customer interactions and contact points in a single tool based on the same system was essential to provide a consistent, contextualised, and profitable customer relationship and positive customer experience.

Social

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Social

Going paperless improves the daily lives of the most vulnerable and those who support them

We were contacted by a unique public service facility which welcomes, informs, guides and supports people with disabilities and their loved ones. We decided to help the client create a paperless environment for documents and procedures via the IODAS tool.

Automotive industry

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Automotive industry

Securing the launch of an SLM project for an automobile manufacturer

The client set up a product-process programme intended to simplify and secure the after-sales documentation chain. The end goal is to reduce production costs, improve client satisfaction and boost sales opportunities for additional parts. Through proof of concept (POC), the automobile manufacturer seeks to reduce functional, technical and project-related risks before launching a project aimed at meeting the requirements of the sales network, independent repairers and technical support businesses in 114 countries and 20 languages.

Telecoms

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Telecoms

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Industry 4.0

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Industry 4.0

From Usine to Usine du Futur

Industry 4.0 is an opportunity for France to strengthen its industry and make it more competitive and flexible at a time of digital revolution. The aim is to preserve and develop future manufacturing jobs.

Cybersecurity

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Cybersecurity

Cybersecurity solutions and services for the success of your digital transformation.

The "digital revolution" is transforming society at an unprecedented rate. However, the evolution of cyber threats, regulations and business requirements is creating new challenges and jeopardising the success and the adoption of digital transformation programmes.

Smart Cities

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Smart Cities

Bringing elected representatives and citizens together

The Smart City and its digital technologies offer a great opportunity to improve the relationship with users through public services that keep getting more innovative and efficient to meet the expectations of citizens and companies.

Health

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Health

Improving patient care and the daily routine of doctors and nurses at a major university hospital group

Over the last 20 years, we have supported the largest university hospital group in Europe. Every year, the group treats 7 million patients within its 39 hospitals. It also trains thousands of professionals and conducts many research projects intended to develop the healthcare of the future.