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Gfi partners with Denodo Technologies to address its customers Data Virtualization needs

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With OptiYard, Gfi becomes the first major European software publisher to market a YMS solution

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Big Data, Analytics : the new face of telecoms

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Big Data, Analytics : the new face of telecoms

By Florent Bornard, Customer Experience Management Expert

In the telecom environment, even more than anywhere, competition is fierce. Mobile subscribers benefit from high-quality networks and similar service offerings at a growingly attractive price. At the heart of a highly competitive environment, the French market, and overall in Europe, the Middle East and Africa, the essence of war isn’t any more subscription price because technology now makes the difference. The key is becoming now innovation and especially customer experience.

Network management

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Network management

Maintaining a high level of service through virtualised networks

After the consolidation of IP networks, telecom service providers and companies whose offer or operational structure is based on an infrastructure covering a wide geographic area are now facing a new development: virtualisation.

Telecoms

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Telecoms

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.