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Gfi partners with Denodo Technologies to address its customers Data Virtualization needs

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Offer management

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Offer management

Building client loyalty through better management of your subscribers

In the IT and telecommunications sectors, companies focus on managing their catalogue of products and offers. Should a centralised product catalogue solution be added to business information architecture? And if so, to what end?

Customer relationship management

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Customer relationship management

Follow the customer through each stage of their contact with the operator.

The customer experience has become key to winning the sales war. A good client relationship, from the initial sale to the termination of the contract, is a real competitive advantage in the telecom sector. How is this realised? Not just by creating tools such as internet sites and mobile applications, but by making changes in agreements with service resellers and the operation of brick-and-mortar stores.

With OptiYard, Gfi becomes the first major European software publisher to market a YMS solution

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Network management

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Network management

Maintaining a high level of service through virtualised networks

After the consolidation of IP networks, telecom service providers and companies whose offer or operational structure is based on an infrastructure covering a wide geographic area are now facing a new development: virtualisation.

Valorisation and billing

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Valorisation and billing

Supporting market development by addressing all challenges

Telecoms operators are currently faced with a changing market: 4G offers, increasing data volume, new players on the market (new operators, such as Free en France and MVNOs, Google, Facebook and Apple abroad), and with changes in user behaviour (multi-channels, immediacy, etc.).

Telecoms

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Telecoms

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).