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Cybersecurity

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Cybersecurity

Cybersecurity solutions and services for the success of your digital transformation.

The "digital revolution" is transforming society at an unprecedented rate. However, the evolution of cyber threats, regulations and business requirements is creating new challenges and jeopardising the success and the adoption of digital transformation programmes.

IS Quality

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IS Quality

Evaluating, checking and testing to ensure the quality of your applications

Testing is essential nowadays for companies. It allows them become leaders, guarantee profitability and satisfy end customers. Reducing Time-to-Market increases value, but requires agility and speed for immediate commissioning (DevOps). At the same time, it is essential to incorporate new solutions for the most high-performing systems: virtualisation, cloud, UX, Big Data, Testing and ongoing deployment. Finally, it is important to consider legacy systems to optimise existing investments (technology debt, ERP, lower operating expenses). The payoff is an information system in line with current uses and industry expectations. An essential performance booster in the face of increased competition!

Network management

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Network management

Maintaining a high level of service through virtualised networks

After the consolidation of IP networks, telecom service providers and companies whose offer or operational structure is based on an infrastructure covering a wide geographic area are now facing a new development: virtualisation.

Omnicommerce by Gfi

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Omnicommerce by Gfi

Focus on your core business

Doing business anywhere, anytime, through any channel, offering the advice and services that customers expect from you: Gfi’s omnicommerce offer is based on our experience and expertise in meeting all of these requirements.

IS Industrialisation

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IS Industrialisation

Industrialisation in order to find room for improvement and invest in innovative new projects

Simplify your Information Systems (IS) management, reduce your maintenance and evolution costs (Run), reassign your internal teams and your budget to innovative projects (Build), manage peaks of activity, reclaim your role as an industry expert to accompany your business lines in their digital transformation, these are some of the benefits of our industrialisation offer.

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

Customer relationship management

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Customer relationship management

Follow the customer through each stage of their contact with the operator.

The customer experience has become key to winning the sales war. A good client relationship, from the initial sale to the termination of the contract, is a real competitive advantage in the telecom sector. How is this realised? Not just by creating tools such as internet sites and mobile applications, but by making changes in agreements with service resellers and the operation of brick-and-mortar stores.