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Public CRM

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Public CRM

A multi-channel CRM solution for the public sector

Portals, mobility, e-procedures and social networks are just some of the new uses which have joined traditional channels in redefining the relationship between local authorities and citizens, users and partners.

Offer management

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Offer management

Building client loyalty through better management of your subscribers

In the IT and telecommunications sectors, companies focus on managing their catalogue of products and offers. Should a centralised product catalogue solution be added to business information architecture? And if so, to what end?

Analytics and Big Data

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Analytics and Big Data

Jointly addressing digital challenges and exploiting data to offer user- and consumer-centric solutions. Jointly anticipating and co-constructing the uses of the future.

Data processing and exploitation are now a genuine business challenge for our customers. The real-time analysis and traceability of major information flows offer precious decision-making assistance across the company with customer marketing, behavioural studies on consumption preferences and habits, image promotion on social media (online reputation, geolocation, etc.), risk control, fraud, real-time internet security management, process and performance coordination, optimisation of logistics processes, etc. Data is exploited in two ways: through the analysis of metrics (using BI systems) combined with market-specific knowledge (using Smart and Big Data approaches).

PLM / ALM / SLM

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PLM / ALM / SLM

Optimizing the product life cycle

Industrial enterprises have always tried to develop and launch robust, innovative products that satisfy the needs of their clients. Today, the environment is always changing, and the market is global and interconnected. Products are becoming intelligent, traceability and standards are becoming more and more complex, and the requirements of clients are constantly evolving.

Health insurance

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Health insurance

How can you speed up your IT time-to-market?

When two health insurance companies decided to join forces in 2015 to create an SGAM (mutual insurance group company), they tasked Gfi with the reconciliation of their information systems (IS). We handled this transition smoothly, and successfully met the challenges related to quality, costs, lead times and risk control during the IS unification approach.

IT Process Outsourcing

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IT Process Outsourcing

Operational quality in IT production for the benefit of the users and the information system

The ITPO offer targets improves: service production organisational efficiency, the quality of the service rendered and the professionalism of the customer–supplier relationship. It aims to provide maximum flexibility to absorb the variable costs linked to business challenges.

Aerospace

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Aerospace

CNES outsources its information systems management to Gfi

Gfi Informatique was selected by CNES (Centre National d’Etudes Spatiales, the French government space agency) as its partner of choice. For four to six years, France’s leading digital services company will carry out the comprehensive management and transformation of this agency’s IT infrastructures and applications, covering user services, maintenance, supervision, operation, and the integration of new services for production.

Distribution

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Distribution

Making omni-channel reliable

Omni-channel has become a strategic challenge for distance selling players. It meets the requirements of increasingly connected clients seeking seamless relationships. As such, it makes sense to outsource the operation and transformation of omni-channel solutions to an expert like Gfi, following the example of a clothing retail group.