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Energy & Utilities

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Energy & Utilities

A tailor-made customer relationship for an electricity supplier

Centralising all customer interactions and contact points in a single tool based on the same system was essential to provide a consistent, contextualised, and profitable customer relationship and positive customer experience.

Global Outsourcing

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Global Outsourcing

Gfi puts all its added value to work for the overall management of your information systems

Faced with the challenges of globalisation, competition, productivity and booming innovation, our clients choose Gfi’s Global Outsourcing offer to benefit from agile, available information systems managed with continuous attention to resource optimisation and cost effectiveness. Those who have developed innovative intellectual property assets for their business sector will find in Gfi a partner able to add value and distribute them on the market. All of Gfi’s know-how is at their disposal in one single contract with commitment to results: consulting, development, solution integration, upgrading and corrective maintenance, IT production and service hosting, and user media. Gfi’s Global Outsourcing is a long-term partner to our clients’ success in their markets.

Iodas

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Iodas

A comprehensive software solution to support you in the implementation of all your social services and initiatives

Social services and initiatives are managed around users’ needs. States, local authorities, and major players in the public, private, and charity sectors create social services for citizens, employees, affiliates and members. In order to optimise these offers, you first have to know what resources they require. With its functional and technical structure, Iodas meets these challenges by factoring in the complex systems, the diverse range of actions, the fact that participants are frequently scattered geographically, and the mobility of the professions involved.

Business Solution Outsourcing

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Business Solution Outsourcing

We take care of building and maintaining your information system from end to end, from the application stage to the Cloud Computing infrastructures.

Business Solution Outsourcing meets the implementation and development requirements of company information systems. The aim is to deliver a single service-mode programme structure comprising all the services necessary to the implementation of the solutions chosen by the IS Directors for their business departments.

Full-year 2015 results

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Health

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Health

Improving patient care and the daily routine of doctors and nurses at a major university hospital group

Over the last 20 years, we have supported the largest university hospital group in Europe. Every year, the group treats 7 million patients within its 39 hospitals. It also trains thousands of professionals and conducts many research projects intended to develop the healthcare of the future.

Standardisation

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Standardisation

Improving customer competitiveness, promoting a close and lasting relationship, anticipating market developments and reducing IT costs: Together we improve your IS Management

The development of IS Management sourcing models answers three major requirements: optimising costs, coordinating digital transformation and respecting time to market.

City Hub

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City Hub

The real-time solution for civic life

The smartphone has established itself in our daily lives, allowing us to stay informed, communicate and consume services. Half of all French people now use a mobile phone. And citizens expect the same level of service from local authorities such as towns, urban areas, departments and regions. They want to be informed in real time, contact their elected representatives, play an active role in their city by flagging an infrastructure issue and give their feedback on a project or the quality of the services they receive. The authorities are on board with digital and already offer online administrative services.

Telecoms

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Telecoms

Since an excellent client relationship is a central pillar of its “2020 Essentials” plan, Orange launched a major transformation programme for its client IS solutions. This involved implementing a CRM solution within its AMEA (Asia, Middle East, Africa) subsidiaries to improve the customer journey and experience.

Valorisation and billing

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Valorisation and billing

Supporting market development by addressing all challenges

Telecoms operators are currently faced with a changing market: 4G offers, increasing data volume, new players on the market (new operators, such as Free en France and MVNOs, Google, Facebook and Apple abroad), and with changes in user behaviour (multi-channels, immediacy, etc.).