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Searched keywordsbi

Analytics and Big Data

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Analytics and Big Data

Jointly addressing digital challenges and exploiting data to offer user- and consumer-centric solutions. Jointly anticipating and co-constructing the uses of the future.

Data processing and exploitation are now a genuine business challenge for our customers. The real-time analysis and traceability of major information flows offer precious decision-making assistance across the company with customer marketing, behavioural studies on consumption preferences and habits, image promotion on social media (online reputation, geolocation, etc.), risk control, fraud, real-time internet security management, process and performance coordination, optimisation of logistics processes, etc. Data is exploited in two ways: through the analysis of metrics (using BI systems) combined with market-specific knowledge (using Smart and Big Data approaches).

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

IT Process Outsourcing

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IT Process Outsourcing

Operational quality in IT production for the benefit of the users and the information system

The ITPO offer targets improves: service production organisational efficiency, the quality of the service rendered and the professionalism of the customer–supplier relationship. It aims to provide maximum flexibility to absorb the variable costs linked to business challenges.

Gfi Digital

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Gfi Digital

Speed up your digital transformation

The digital revolution is underway and moving at dizzying speed! To meet new ever-more disruptive players head-on, companies must take a holistic approach to digital technology and factor in its technological, societal and business consequences.

Standardisation

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Standardisation

Improving customer competitiveness, promoting a close and lasting relationship, anticipating market developments and reducing IT costs: Together we improve your IS Management

The development of IS Management sourcing models answers three major requirements: optimising costs, coordinating digital transformation and respecting time to market.

IS Industrialisation

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IS Industrialisation

Industrialisation in order to find room for improvement and invest in innovative new projects

Simplify your Information Systems (IS) management, reduce your maintenance and evolution costs (Run), reassign your internal teams and your budget to innovative projects (Build), manage peaks of activity, reclaim your role as an industry expert to accompany your business lines in their digital transformation, these are some of the benefits of our industrialisation offer.